Privacy policy
Data controller
[À compléter : raison sociale], publisher of SOS Rappel Airbag Takata. For any question about your data: rgpd@[domaine-a-completer].fr.
Data collected
As part of your handling request, we collect: last name, first name, email, phone, vehicle information (make, model, year, VIN / chassis number), postal address and a copy of the registration document.
Purposes and legal basis
This data is used solely to process your request: checking the vehicle's eligibility, preparing the compliance file and organising the intervention appointment with General Motors. The legal basis is the performance of the service contract and your explicit consent.
Recipients
Your data is accessible to our team and shared, strictly as necessary, with General Motors and its authorised network to organise the intervention. Payment is processed by our provider Stripe. No data is resold to third parties.
Retention period
The copy of the registration document and the documents of unfinished (unpaid) requests are deleted within 30 days. Processed files are kept as long as necessary for follow-up and our legal obligations, then deleted or anonymised.
Security
Documents are stored securely in a private space, not publicly accessible, and access is restricted to authorised persons.
Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, object to and port your data. To exercise them, write to rgpd@[domaine-a-completer].fr. You may also contact the CNIL (French data protection authority).